ServiceNow ITAM – Field Service Management Consultant

Job Description:

• Assist in the implementation and configuration of ServiceNow FSM solutions
• Work on Work Orders, Work Order Tasks, Field Service Tasks, Agent/Technician Assignment, Scheduling and Dispatch, Skills and Skills Management, Territories, Service Locations, and Assets/Configuration Items
• Support Dispatcher Workspace and field technician workflows
• Configure FSM forms, fields, lists, UI policies, UI actions, and business rules
• Assist with Flow Designer and workflow automation
• Support FSM mobile application configuration and field-user experience
• Assist in configuring assignment rules and scheduling/dispatch processes
• Work with ServiceNow tables, data structures, and relationships
• Support integrations between FSM and other ServiceNow modules or external systems
• Perform unit testing, defect fixing, and troubleshooting
• Prepare comprehensive technical and functional documentation
• Work closely with senior consultants, architects, and business stakeholders
• Participate in UAT, deployment, and post-production support activities

Requirements:

• 2–4 years of overall ServiceNow experience with hands-on expertise in ServiceNow FSM
• 2–4 years of relevant experience in ServiceNow Field Service Management (FSM)
• Strong understanding of FSM processes, data models, and workflows
• Experience with ServiceNow configuration and customization, including Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, Notifications, Flow Designer, and Update Sets
• Basic JavaScript knowledge and familiarity with the ServiceNow data model and tables
• Strong troubleshooting, analytical, communication, and documentation skills
• Mandatory certifications: Certified System Administrator (CSA) and Certified Implementation Specialist – Field Service Management (CIS-FSM)
• Prior enterprise experience supporting client-facing field service implementations or multi-module ServiceNow deployments preferred

Benefits: