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Setting up HUBSPOT HELPDESK

July 16, 2026

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We're looking for someone to build and run a process inside HubSpot Help Desk. You'll migrate our support from personal inboxes to a shared support workspace, configure the SLA and escalation rules that enforce our 24-hour reply standard, train the team, and keep the system healthy day to day.

This is a hands-on operations role. Success looks like a support process that is easy to follow, easy to measure, and hard to let slip.

We have a team of 20 people, we all use GMAIL and we use HUBSPOT for sales and ticketing. We want to provide premium Customer service with SLAs using the HELPDESK function of HUBSPOT. Whether we have seperate channels for the support or sales teams would be something we need advice on.

Please share your relevant experience doing this as well as any suggestions for implementation.

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