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As a Specialist Finance (Order to Cash - OTC Collections) at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre in Chennai, you will be an integral part of the high-performing Global Shared Services Team. Here is a breakdown of your role:
**Role Overview:**
You will be responsible for directly communicating with customers to address and resolve overdue payments, utilizing various communication tools for reminders and negotiations. It will be essential to maintain accurate interaction logs, reconcile accounts, and provide exceptional customer service while monitoring credit limits and escalating unresolved accounts when necessary.
**Key Responsibilities:**
- Initiate contact with customers through phone calls, emails, and letters to address overdue accounts.
- Send payment reminders and follow-up messages to ensure timely payments.
- Negotiate payment plans that benefit both the customer and the company.
- Respond to customer inquiries regarding outstanding debts and resolve billing disputes.
- Reconcile accounts to ensure accuracy and update account information accordingly.
- Maintain detailed records of customer communications and agreements.
- Provide high-quality customer service and professionalism in all interactions.
- Conduct credit limit reviews and escalate unresolved accounts when needed.
- Collaborate with colleagues to identify solutions and best practices.
- Flag any operational challenges to the immediate supervisor promptly.
**Qualification Required:**
- Bachelor's or Postgraduate degree in fields such as Commerce, Computer Science, or Business Administration with a focus on finance.
- Intermediate certification in Chartered Accountancy (C.A. Inter) or Cost and Works Accountancy (C.W.A. Inter).
- Minimum of 50% aggregate scores in academic pursuits.
- 2-5 years of relevant work experience in Order to Cash process.
- Proficient understanding of accounting and financial principles.
- Experience with financial software and ERP systems like SAP or Oracle.
Apply now to be a part of our dynamic team at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre and embark on an exciting career journey! As a Specialist Finance (Order to Cash - OTC Collections) at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre in Chennai, you will be an integral part of the high-performing Global Shared Services Team. Here is a breakdown of your role:
**Role Overview:**
You will be responsible for directly communicating with customers to address and resolve overdue payments, utilizing various communication tools for reminders and negotiations. It will be essential to maintain accurate interaction logs, reconcile accounts, and provide exceptional customer service while monitoring credit limits and escalating unresolved accounts when necessary.
**Key Responsibilities:**
- Initiate contact with customers through phone calls, emails, and letters to address overdue accounts.
- Send payment reminders and follow-up messages to ensure timely payments.
- Negotiate payment plans that benefit both the customer and the company.
- Respond to customer inquiries regarding outstanding debts and resolve billing disputes.
- Reconcile accounts to ensure accuracy and update account information accordingly.
- Maintain detailed records of customer communications and agreements.
- Provide high-quality customer service and professionalism in all interactions.
- Conduct credit limit reviews and escalate unresolved accounts when needed.
- Collaborate with colleagues to identify solutions and best practices.
- Flag any operational challenges to the immediate supervisor promptly.
**Qualification Required:**
- Bachelor's or Postgraduate degree in fields such as Commerce, Computer Science, or Business Administration with a focus on finance.
- Intermediate certification in Chartered Accountancy (C.A. Inter) or Cost and Works Accountancy (C.W.A. Inter).
- Minimum of 50% aggregate scores in academic pursuits.
- 2-5 years of relevant work experience in Order to Cash process.
- Proficient understanding of accounting and financial principles.
- Experience with financial software and ERP systems like SAP or Oracle.
Apply now to be a part of our dynamic team at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre and embark on an exciting career journey!
