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As a Specialist Finance (Order to Cash - OTC Collections) at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre in Chennai, you will be part of a dynamic and results-oriented team with a passion for logistics. Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF), a Great Place to Work certified organization and one of the Top 20 most admired Shared Services Organizations in 2022 by the independent global Shared Services & Outsourcing Network (SSON).
In this role, your responsibilities will include:
- Initiating contact with customers to address overdue accounts using phone calls, emails, letters, and other communication methods.
- Sending payment reminders and follow-up messages to encourage timely payments.
- Negotiating payment plans that are mutually beneficial to both the customer and the company.
- Responding to customer inquiries regarding outstanding debts and resolving billing disputes or discrepancies.
- Reconciling accounts to ensure payments received match the outstanding amounts and updating account information accurately.
- Maintaining detailed records of all customer communications, including payment promises and agreements.
- Providing high-quality customer service, assisting with payment-related inquiries, and maintaining professionalism in all interactions.
- Conducting credit limit reviews to prevent overtrading and informing customers when they are nearing their credit limits.
- Escalating unresolved accounts to supervisors, collection managers, or key account managers as needed and recommending credit holds for delinquent accounts.
- Collaborating with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to business partners.
To qualify for this role, you should have:
- Proficiency in using MA!N for comprehensive customer account management or familiarity with other industry-standard collections tools suitable for B2C contexts.
- Competency in utilizing telecommunication platforms like BT, and knowledge about JBA, EDM, and specific Freight payment/ERP systems.
- Advanced Excel skills and familiarity with operational systems such as S21, CW1, and DDH for data management and analysis.
- Excellent business communication and presentation capabilities.
- Holds a Bachelor's or Postgraduate degree in fields such as Commerce, Computer Science, or Business Administration with a focus on finance (B.Com/M.Com/B.C.S./B.B.A./B.B.M. (Fin)/M.B.A. (Fin)/M.F.M.), or an intermediate certification in Chartered Accountancy (C.A. Inter) or Cost and Works Accountancy (C.W.A. Inter).
- Achieved a minimum of 50% aggregate scores in academic pursuits.
- 2-5 years of relevant work experience, with a preference for candidates with a background in Order to Cash process.
- Proficient understanding of accounting and financial principles, specifically for Order to Cash.
- Experience with financial software and ERP systems, such as SAP or Oracle, is crucial for managing transactions and financial records.
- Familiarity with the logistics industry and shared services operations is highly preferred.
Join us now and embark on an exciting journey with DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre! As a Specialist Finance (Order to Cash - OTC Collections) at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre in Chennai, you will be part of a dynamic and results-oriented team with a passion for logistics. Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF), a Great Place to Work certified organization and one of the Top 20 most admired Shared Services Organizations in 2022 by the independent global Shared Services & Outsourcing Network (SSON).
In this role, your responsibilities will include:
- Initiating contact with customers to address overdue accounts using phone calls, emails, letters, and other communication methods.
- Sending payment reminders and follow-up messages to encourage timely payments.
- Negotiating payment plans that are mutually beneficial to both the customer and the company.
- Responding to customer inquiries regarding outstanding debts and resolving billing disputes or discrepancies.
- Reconciling accounts to ensure payments received match the outstanding amounts and updating account information accurately.
- Maintaining detailed records of all customer communications, including payment promises and agreements.
- Providing high-quality customer service, assisting with payment-related inquiries, and maintaining professionalism in all interactions.
- Conducting credit limit reviews to prevent overtrading and informing customers when they are nearing their credit limits.
- Escalating unresolved accounts to supervisors, collection managers, or key account managers as needed and recommending credit holds for delinquent accounts.
- Collaborating with colleagues within the business to identify solutions, best p
