Staff User Researcher – Consumer

Job Description:

• Own and drive the research roadmap for the consumer innovation workstream
• Partner with product, design, data science, and engineering leadership to shape strategy and identify opportunities
• Lead generative and foundational research on food, nutrition, health, motivations, barriers, and behavioral triggers
• Apply behavioral science frameworks such as habit loops, nudge theory, and behavior change models
• Execute and oversee mixed-methods research, including qualitative studies, surveys, behavioral data analysis, and concept testing
• Translate research findings into actionable narratives supporting decisions from opportunity framing through product launch validation
• Maintain consumer knowledge bases, personas, and journey maps
• Mentor junior researchers and contribute to research craft, culture, and standards
• Advocate for customers and influence product roadmaps and organizational strategy

Requirements:

• 8+ years conducting UX or consumer research in a product organization
• Meaningful experience in early-stage innovation or new product development
• Background or deep familiarity with behavioral psychology, behavioral economics, or related fields
• Expertise in qualitative methodologies including in-depth interviews, ethnographic and diary studies, usability testing, participatory design, and workshop facilitation
• Strong quantitative methods including survey design and analysis, behavioral data interpretation, experimental design, and mixed-methods synthesis
• Proven ability to lead foundational, generative research
• Exceptional storytelling and ability to turn human insight into compelling narratives
• Experience working with or alongside data science teams
• Track record of influencing product roadmaps
• Fluency using AI tools for research cycles while maintaining methodological rigor
• Bachelor's degree or equivalent experience required
• Advanced degree in Psychology, Behavioral Science, Cognitive Science, Human-Computer Interaction, Anthropology, or related field preferred
• Preferred experience in marketplaces, e-commerce, grocery, CPG, or subscription products
• Preferred experience researching consumer surfaces, onboarding, activation, retention, AI-powered products, meal planning, nutrition, health goals, or dietary restriction management

Benefits:

• Highly market-competitive compensation
• New hire equity grant
• Annual refresh grants
• Flexible work location: home, office, or favorite coffee shop
• Regular in-person events
• Benefits offerings (details provided via employer benefits link)