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Startek · Zomato Process
Startek Zomato Work from Home Job – Blended Process (Chat + Voice)
Full-time customer support role on the Zomato account. Freshers and experienced candidates with fluent Hindi and English can apply.
- Chat + Voice
- Freshers can apply
- Hindi + English
- Own laptop needed
Open for Freshers & experienced
Startek is hiring Customer Support Executives for its Zomato blended process. In this job you will help Zomato customers through both chat and voice calls, mostly with questions about their food orders, deliveries and refunds. It's a full-time role open to freshers as well as experienced candidates, as long as you speak Hindi and English fluently. If you are looking for a customer support job with chat and voice process at a well-known company, read the full details below.
Own laptop and internet are required
Candidates must have their own laptop and a stable Wi-Fi or internet connection. The job details don't clearly mention the work location, so please confirm with HR whether the role is work from home before applying.
Startek Zomato Job: Quick Overview
- Company: Startek
- Process: Zomato Blended (Chat + Voice)
- Role: Customer Support Executive
- Job type: Full-time
- Experience: Freshers and experienced
- Qualification: Undergraduate or graduate
- Languages: Fluent Hindi and English
- Shift: 9-hour rotational, including nights
- Benefits: PF, ESIC, quarterly bonus
- Salary: Not mentioned (ask HR)
What Is a Blended Process?
A blended process means you handle customers on more than one channel. In this role you will switch between live chat and phone calls. It's a good choice if you want to build both typing and speaking skills, which helps a lot when you apply for better customer service jobs later.
Your Daily Responsibilities
- Answer customer questions on calls and chat
- Solve problems related to orders, deliveries, cancellations and refunds
- Give correct answers on time without compromising on quality
- Talk to customers politely and professionally at all times
- Follow the process rules and standard steps set by the company
- Meet targets for quality, productivity and customer satisfaction
- Keep proper records of every customer interaction
Eligibility: Who Can Apply
- Undergraduates and graduates from any stream
- Freshers as well as candidates with experience
- Fluent spoken English and Hindi with strong communication skills
- Your own laptop and a stable Wi-Fi or internet connection
- Ready to work rotational shifts, including night shifts
- Okay with rotational weekly offs
Benefits You Get
-
PF and ESIC benefits
- Quarterly performance bonus
- Experience of working on the Zomato account with a reputed company
Shift Timing and Leave Rules
Read these points carefully before applying, so there are no surprises after joining:
-
9-hour shiftsRotational shift timings, including night shifts.
-
Weekly offWeekly offs are rotational, so they may not always fall on weekends.
-
First 90 daysLeaves are restricted during the first 90 days after joining.
-
No festival leavesFestival holidays are not given in this process.
Frequently Asked Questions
What is the Startek Zomato blended process?
It is a customer support role for Zomato where you handle customers through both chat and voice calls.
Can freshers apply for the Startek Zomato job?
Yes, freshers can apply. Experienced candidates are also welcome.
Is this a work from home job?
You need your own laptop and internet, but the work location is not clearly mentioned. Please confirm the work mode with HR before applying.
What is the salary for this job?
The salary is not mentioned in the job details. You get PF, ESIC and a quarterly bonus. Ask HR for the exact salary.
Are there night shifts?
Yes. Shifts are rotational and include night shifts, with rotational weekly offs.
How do I apply?
Call HR Anik at +91 81789 28973 for interview details.
Indian Occupation is not a recruitment agency. Job details are shared for information and may change. Please verify everything with the company before applying.
