Systems Engineer
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<meta><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:15pt;white-space:pre-wrap;">About this Position</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="font-size:13pt;white-space:pre-wrap;">The Systems Engineer (SE) is responsible for implementation of networking technologies for clients and supporting clients and their networks. The SE configures the equipment and software to meet client business needs and documents the solution for ongoing support. </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="font-size:13pt;white-space:pre-wrap;">This position will provide second level technical support and main level ticket tracking in an efficient and effective manner. The SE can also function as part of an implementation team on larger projects, or individual provides the services on support visits or smaller project needs. </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><br><span style="font-size:13pt;white-space:pre-wrap;">The primary role focus is to decrease time to resolution and increase revenue by acting as a project resource and an escalated resource for service tickets and Service Desk escalations. </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:15pt;white-space:pre-wrap;">Job Responsibilities</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Coordinate and/or perform remote fixes at the desktop, server and networking level, including installing and upgrading software, implementing file backups, and configuring systems and applications. </span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Second level escalations on the service desk team; resolve level 2 issues in Mac OS and Windows environments.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">De-escalate client situations related to outages, communications, and travel onsite where necessary.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Troubleshoot hardware & accurately determine fixes.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Adherence to SOPs.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Remotely troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Work, Cisco Meraki, Dropbox etc.) </span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Perform post-resolution follow-ups to help requests. </span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Research issues and resolves technical problems. </span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Implement and maintain operational documentation and procedures. </span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Issue the daily operations status report and project status reports as required. </span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Complete technical and special projects as assigned.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Daily entry of time within current ticketing platform and keeping tickets updated. Maintain minimum of 32hrs of billable time.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Coordinate with Service Coordination for work assignments.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Coordinate with Project Management for intermittent project work assignments. </span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Continue to learn new technologies and solutions.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Keep and maintain work calendar.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Update client documentation after any change to the client’s network</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Maintain necessary professional certification statuses.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Assist with vendor certifications as required.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Provide direct and indirect leadership and peers with situational awareness briefs on high profile clients/projects.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">KPIs: Average Time to Resolution, CSAT (Customer Satisfaction), Employee Utilization, and SLA Adherences will be your responsibility. </span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:15pt;white-space:pre-wrap;">Job Requirements</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Must have experience at an MSP, service desk and/or corporate IT Experience as a technical support representative/consultant supporting small to mid-size clients. (5+ years)</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;">.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">5+ years project engineering experience.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Exceptional written and verbal communication skills. </span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Exceptional ability to multitask.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Ability to be on-call and work after-hours.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Exceptional ability to adapt and learn new platforms and skills on the fly. </span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Exceptional sense of urgency. </span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows, Office 365, Intune, JAMF. </span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Experience supporting Outlook/Office 365 Admin Portal. </span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Experience managing and configuring Windows OS Workstation/Server OS security, sharing, patches, and group policies in a Windows Domain environment.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Experience with cloud storage and remote connectivity solutions. </span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Experience with various advanced networking technologies.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Experience in remediation of EDR related issues.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Experience in implementation and remediation of various backup solutions.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">ConnectWise Automate Familiarity or similar RMM solution.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. </span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">College degree from an accredited four-year institution or relevant technical experience. </span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Previous customer support, sales or technology experience.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Technical Certifications (Preferred): Microsoft, Cisco, VMWare, JAMF, SonicWALL, Fortinet, CompTIA.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;list-style:none;letter-spacing:0.25px;"><ul data-pattern="discCircleSquare" data-depth="2" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Current MCSE/MCSA or similar level Microsoft Certifications</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> .</span></li></ul></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;list-style:none;letter-spacing:0.25px;"><ul data-pattern="discCircleSquare" data-depth="2" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Current CCNA certifications or Extensive knowledge and understanding of the OSI model.</span><span style="color:rgb(33,33,33);font-size:13pt;white-space:pre-wrap;"> </span></li></ul></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:15pt;white-space:pre-wrap;">Customer Requirements</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:13pt;white-space:pre-wrap;">This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:15pt;white-space:pre-wrap;">Core Competencies</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;text-align:start;"><b><strong style="font-size:13pt;white-space:pre-wrap;">Client Champion</strong></b><span style="font-size:13pt;white-space:pre-wrap;"> – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;text-align:start;"><b><strong style="font-size:13pt;white-space:pre-wrap;">Problem Solver</strong></b><span style="font-size:13pt;white-space:pre-wrap;"> – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.</span></li><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;text-align:start;"><b><strong style="font-size:13pt;white-space:pre-wrap;">Promise Keeper </strong></b><span style="font-size:13pt;white-space:pre-wrap;">– Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.</span></li><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;text-align:start;"><b><strong style="font-size:13pt;white-space:pre-wrap;">Collaborative Integrator</strong></b><span style="font-size:13pt;white-space:pre-wrap;"> –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.</span></li><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;text-align:start;"><b><strong style="font-size:13pt;white-space:pre-wrap;">Driven Intrapreneur </strong></b><span style="font-size:13pt;white-space:pre-wrap;">– Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.</span></li><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;text-align:start;"><b><strong style="font-size:13pt;white-space:pre-wrap;">Inspiring Coach </strong></b><span style="font-size:13pt;white-space:pre-wrap;">– Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:15pt;white-space:pre-wrap;">Compensation and Benefits</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><span style="font-size:13pt;white-space:pre-wrap;">Base salary range: $75,000 to $80,000.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><span style="font-size:13pt;white-space:pre-wrap;">This position is also eligible for a bonus in accordance with the terms of the Company's plan.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="font-size:13pt;white-space:pre-wrap;">Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws. </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="font-size:13pt;white-space:pre-wrap;">We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life: </span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Health and Welfare (Medical, Dental, Vision) </span></li><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Accident, Critical Illness, and Hospital Indemnity </span></li><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Employee Assistance Program (EAP) </span></li><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Life and AD&D Insurance </span></li><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Short- and Long-Term Disability Insurance </span></li><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Flexible Spending Accounts </span></li><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Transportation and Parking Accounts </span></li><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Health Savings Accounts (with company contribution) </span></li><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Retirement Planning (401k with matching contribution) </span></li><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Legal Benefits </span></li><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Identity Theft Protection </span></li><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Pet Insurance </span></li><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Wellness Program Offerings </span></li><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">Paid Time Off, accrued per pay period based on years of service starting at 15 days annually. </span></li><li style="margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:13pt;white-space:pre-wrap;">8 Paid Holidays per year, including 1 floating holiday. </span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="font-size:13pt;white-space:pre-wrap;">The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="font-size:13pt;white-space:pre-wrap;">The Company expects to accept applications for this position until July 31, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions. </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><b><strong style="font-size:15pt;white-space:pre-wrap;">EOE/Diversity & Inclusion Statement</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="font-size:13pt;white-space:pre-wrap;">Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind. </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="font-size:13pt;white-space:pre-wrap;">Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate. </span></p>
