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Technical Support Engineer

October 14, 2026

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We are hiring a Technical Support Engineer for a leading support position based in India.

Responsibilities:

Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners, and sales engineers in product installation, operations, and troubleshooting.
Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.
Introducing support methodologies, tools, and more.
Working in tight integration with the global support teams as well as with AlgoSec R& D, delivery, and product management.

Requirements:

At least 3 years of previous experience in a similar position in a software company.
Experience in Linux/UNIX environments.
Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc. ).
Experience in support of network security software products.
Independent, resourceful, problem-solver, result-oriented.
Fast learner.
Team player, pleasant, and with a high level of integrity.
Excellent written and verbal communication skills in English.
Operating well under pressure and multitasking.
Willingness to work at irregular hours to support our customers worldwide; we are a 24x7 support operation.

Advantages:

Experience in SRE/DevOps.
Experience in Linux script languages (PERL, shell).

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