Terraform SME - REMOTE

Terraform SME<br> <br>Infrastructure as Code (IaC)<br>• Terraform Fundamentals<br>• Writing and organizing Terraform configuration files (.tf)<br>• Understanding Terraform state files and workspaces<br>• Using Terraform variables, outputs, and modules<br>• Managing Terraform remote backends (e.g., S3, Azure Blob, GCP Buckets)<br>• Implementing Terraform CLI workflows (init, plan, apply, destroy)<br>• Terraform for Genesys Cloud<br>• Familiarity with Genesys Cloud Terraform<br>• Configuring Genesys Cloud resources (users, queues, flows, integrations, telephony)<br>• Managing API credentials and OAuth authentication for Terraform<br>• Using terraform import for existing Genesys resources<br>• Version control of Genesys configuration in code repositories<br> <br>Genesys Cloud Platform Knowledge<br>• Understanding Genesys Cloud architecture (Regions, Organizations, Tenants)<br>• Telephony configuration (Trunks, Sites, Edge devices)<br>• Routing and flows (Architect flows, call routing, messaging routing)<br>• User and group provisioning<br>• Integration management (CRM connectors, data actions, webhooks)<br>• Security roles and permissions model in Genesys Cloud<br> <br>Cloud & DevOps Skills<br>• Source Control<br>• Git fundamentals (branching, merging, pull requests)<br>• GitHub / GitLab / Azure DevOps integration with Terraform<br>• CI/CD Pipelines<br>• Setting up Terraform in pipelines (GitHub Actions, Jenkins, Azure DevOps Pipelines)<br>• Automated plan/apply workflows with approvals<br>• Secret Management<br>• Storing and retrieving API tokens securely (HashiCorp Vault, AWS Secrets Manager, Azure Key Vault)<br>• Change Management<br>• Managing staged deployments (dev, test, prod)<br>• Version tagging and rollback strategies<br> <br>Security & Compliance<br>• Secure handling of OAuth client IDs and secrets for Genesys Cloud<br>• Role-based access control in Terraform and Genesys<br>• Understanding compliance requirements (HIPAA, FedRAMP, PCI) when automating contact center environments<br>• Audit logging and traceability for configuration changes<br> <br>Troubleshooting & Optimization<br>• Reading Terraform plan output for drift detection<br>• Debugging Terraform errors related to Genesys API limits or dependencies<br>• Optimizing Terraform code for reusability (modules)<br>• Monitoring Genesys Cloud deployment impact using platform analytics