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Territory Facilities Manager- North America Store Development(Chicago OR Dallas)
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About the position
NIKE, Inc. is looking for a Territory Facilities Manager (TFM) who is accountable, highly organized, and deeply committed to operational excellence. This role is responsible for ensuring our stores are safe, compliant, well-maintained, and consistently deliver a premium environment for our store athletes and consumers. This role will be based in either Chicago, Illinois or Dallas, TX, and relocation will be offered. The ideal candidate brings a strong facilities management foundation paired with a proactive, solution-oriented mindset. You are comfortable managing complexity at scale—balancing reactive maintenance, planned programs, vendor performance, fiscal discipline, and cross‑functional partnership—while continuously improving tools, processes, and service outcomes.
Responsibilities
Own day‑to‑day facilities operations for all Nike, WOF, and Converse retail locations within your assigned territory.
Accountable for operational continuity, safety, compliance, service quality, and cost management across a large, geographically distributed store portfolio—spanning building systems as well as the in‑store environment, including fixtures, furniture, and storytelling design elements.
Manage reactive and planned maintenance across multiple trades, ensuring timely resolution and minimal impact to store operations.
Oversee vendor performance, contract compliance, service quality, and corrective actions when standards are not met.
Partner with Finance to manage OPEX and CAPEX budgets with strong fiscal discipline and transparency.
Lead facilities readiness for new store openings, remodels, refreshes, and brand moments.
Collaborate cross‑functionally with Store Operations, Construction, Real Estate, Resilience/Health & Safety, Procurement, and Loss Prevention.
Leverage data, dashboards, and reporting tools to monitor trends, identify risks, and drive continuous improvement.
Support incident response and risk mitigation efforts, including life safety, HVAC comfort, utilities, building system compliance, and issues impacting fixtures, furniture, or in‑store brand/storytelling elements.
Requirements
Bachelor’s degree in Business, Facilities Management, Engineering, or a related field is preferred; however, individuals possessing equivalent and relevant professional experience will also be considered.
5+ years of experience in facilities management, retail operations, or multi‑site property management.
Experience managing vendor performance, contract compliance, and service quality across a remote, multi‑site territory.
Experience supporting construction and repair projects, with the ability to interpret architectural drawings and navigate leases, management contracts, and vendor sourcing.
Demonstrated ability to manage budgets, forecast spend, and make data‑driven decisions.
Working knowledge of retail building systems and store environment standards (HVAC, electrical, plumbing, life safety, utilities, fixtures, furniture, and storytelling/visual elements).
Experience using facilities management platforms and dashboards (e.g., ServiceChannel, Corrigo).
Advanced, daily use of Excel, PowerPoint, and SharePoint for tracking work, reporting, and communication.
Strong analytical, organizational, and problem‑solving skills with attention to detail.
Clear, confident communicator able to influence partners and drive alignment.
Demonstrated commitment to superior customer/client service with strong responsiveness, follow‑through, and partner experience.
Ability to prioritize and multi‑task in a fast‑paced, high‑volume environment.
