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Training Services Coordination and Logistics Associate III
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<p class="elementtoproof"><span>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</span></p>
<style></style><br><p><strong>Summary: </strong>Provide learning administrative services to support client learning and data management needs</p><p><strong>Duties and Responsibilities include the following:</strong></p><ul style="list-style-type: disc;"><li>Perform data entry as it relates to learning administration</li><li>Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)</li><li>Make certain client standard operating procedures, processes and service level agreements are maintained</li><li>Identify and trouble shoot discrepancies and issues</li><li>Escalate issues to Manager for resolution</li></ul><p> </p><p><strong>Qualifications:</strong></p><ul style="list-style-type: disc;"><li><strong>General Profile</strong></li><li>Knowledge of LMS and LRW systems</li><li>Has developed skills in a range of processes, procedures, and systems.</li></ul><p> </p><p><strong>Problem Solving</strong></p><ul style="list-style-type: disc;"><li>Provides solutions to atypical problems based on existing precedents or procedures.</li></ul><p> </p><p><strong>Interpersonal Skills</strong></p><ul style="list-style-type: disc;"><li>Good communication skills both verbal and written</li></ul><p> </p><p><strong>Responsibility Statements</strong></p><ul style="list-style-type: disc;"><li>Communicates directly with client on questions, revisions, and issues.</li><li>Identifies client issues and escalates appropriately.</li><li>Performs other duties as assigned.</li><li>Complies with all policies and standards.</li><li>Good to have VeevaVault experience</li><li>Attention to detail</li><li>Ability to work in multiple sites simultaneously</li><li>Completes atypical assignments.</li><li>Works within established procedures and practices.</li><li>Completes work with limited supervision.</li></ul><p> </p><p><strong>Job Requirements:</strong></p><ul style="list-style-type: disc;"><li>Good communication skills (English)</li><li>Must be able to perform a dual role in data processing and technical helpdesk support</li><li>Good experience on Microsoft Excel & other Microsoft applications</li><li>Experience managing Learning Management System (LMS) would be an advantage.</li><li>Experience in managing ticketing tools such as ServiceNow would be an advantage.</li><li>Must be able to work on night shift as supporting U.S hour (8AM to 5PM ET)</li><li>Fresh graduates are encouraged to apply and training to be provided.</li><li>This is a fully remote working position.</li><li>This is 6-month contract position with possibility of conversion to permanent hire with satisfactory performance.</li></ul><br><p class="elementtoproof">Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p>
<p class="MsoNormal">For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: <a href="https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf" target="_blank" rel="nofollow">click here to access or download the form</a>. Complete the form and then email it as an attachment to <a href="mailto:FTADAAA@conduent.com" target="_blank" rel="nofollow">FTADAAA@conduent.com</a>. You may also <a href="http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" target="_blank" rel="nofollow">click here to access Conduent's ADAAA Accommodation Policy</a>.</p>
