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Veterinary Assistant Remote Telehealth and Admin Support
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About the Role
Veterinary telehealth is one of the fastest-growing segments of the pet healthcare industry, and we are at the forefront of this movement. We are hiring Remote Veterinary Assistants to support our online veterinary consultation platform — conducting virtual client intake, assisting veterinarians during telehealth appointments, coordinating prescription and referral workflows, and managing client communications — all from your home office without any physical animal handling required.
This is a meaningful remote healthcare career for certified veterinary assistants and veterinary technicians who want to apply their clinical knowledge in a modern telehealth environment. You will play a central role in ensuring that every virtual vet appointment runs smoothly, every pet owner feels supported, and every veterinarian has the documentation and coordination support they need to provide excellent care.
What You Will Do
Conduct remote client intake for telehealth consultations — collect pet health history, current medications, chief complaint, and weight
Assist veterinarians during live telehealth appointments by managing real-time documentation and order entry in the practice management system
Process prescription refill requests, wellness product recommendations, and specialist referral coordination
Handle prior authorization paperwork for prescription medications that require insurance payer approval
Manage client appointment scheduling, reminder calls, and post-visit follow-up communications via phone and email
Respond to inbound client inquiries about pet health concerns, products, and appointment availability with care and professionalism
Requirements
Veterinary Assistant or Veterinary Technician certification or equivalent clinical training program completion preferred
One or more years of hands-on experience in a veterinary clinic, animal hospital, or animal shelter
Compassionate, knowledgeable communication with pet owners who may be anxious or distressed about their animal
Experience with practice management software — AVImark, Cornerstone, or similar systems preferred
Comfortable working with telehealth platforms and virtual meeting tools for client consultations
HIPAA-equivalent client data privacy standards must be observed — secure, private home workspace required
Pay and Benefits
Pay: $16.00 to $21.00 per hour based on certification and experience level
Full-time remote — no animal handling or clinic commute ever required in this role
Pet health insurance benefit and continuing veterinary education reimbursement
Health, dental, and vision insurance with employer contribution
401(k) retirement savings plan and paid time off
Career advancement into telehealth coordination, practice management, and veterinary operations leadership
