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<div>Are you an experienced Customer Services specialist with a passion for helping clients navigate complex visa and passport processes? We’re looking for a dedicated professional to join our team on a fully remote basis.</div>
<div>You’ll work closely with our business clients, assisting with UK passport applications and visa applications through embassies in London.</p>
<p>If you have a proven track record in this field and excellent communication skills, we’d love to hear from you.</p>
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<div><strong>Key Details:</strong></div>
<div>– Position: Visa Consultant / Customer Services</div>
<div>– Location: Fully Remote (Applicant does not need to reside in the UK)</div>
<div>– Working Hours: UK Business Hours</div>
<div>– Mode of Communication: Primarily emails and phone calls</div>
<div><strong>Responsibilities:</strong></div>
<div>– Liaise with business clients to understand their specific visa and passport requirements.</div>
<div>– Guide clients through the UK passport application process and visa applications for various embassies in London.</div>
<div>– Prepare and review application documents to ensure accuracy and compliance with requirements.</div>
<div>– Maintain up-to-date knowledge of UK visa and passport regulations and embassy protocols.</div>
<div>– Respond promptly to client queries via email and phone, offering clear and professional advice.</div>
<div>– Track application progress and provide clients with timely updates.</div>
<div>– Maintain detailed records of client interactions and application statuses.</p>
<p>Note: Full training is provided</p>
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<div><strong>Requirements:</strong></div>
<div>– An attitude to self learn, be a self starter and have a high degree on initiative</p>
<p>– Fluent spoken and written English – exceptional communication skills are essential.</p>
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<div>– Proven experience in visa consulting, immigration services, working in customer services or logistics or a related field.</div>
<div>– Ability to work independently and manage multiple client cases simultaneously.</div>
<div>– Strong attention to detail and organisational skills.</div>
<div>– Proficiency in using email and phone communication tools.</div>
<div>– Familiarity with UK passport and visa regulations is a strong advantage.</div>
<div>– Reliable internet connection and a quiet, professional environment for phone calls.</div>
<div><strong>What We Offer</strong></div>
<div>– Fully remote position with flexible working arrangements.</div>
<div>– Opportunity to work with an experienced and supportive team.</div>
<div>– Competitive remuneration based on experience.</div>
<div>If you’re ready to make a difference in our clients’ journeys, we’d love to hear from you.</div>
<div>To Apply</div>
<div>Please complete our short application form as per the link below. You will need to submit your CV explain why you’re the ideal candidate for this role.</div>
<div>We look forward to welcoming you to our team!</div>
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