Walk-in Drive For International chat process.

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Role & responsibilities

  • Chat Support Executive / Associate: The front-line agent responsible for answering live text queries, troubleshooting problems, and guiding users.
  • Chat Moderator: Focuses on monitoring real-time chat rooms, communities, or social channels to enforce guidelines and remove inappropriate content.
  • Escalations: Transfer complex or unresolved technical/billing issues to senior tiers or specialized departments.
  • Multitasking & Queue Management: Handle multiple concurrent chat sessions simultaneously without dropping response quality or missing service level agreements (SLAs).
  • Typing Speed & Accuracy: Typically expected to type fast (often 4045 words per minute) with minimal spelling or syntax errors.

Preferred candidate profile eligibility:

  • Excellent Communication in English.
  • Minimum 1 Year of Experience is required into International Voice Process.
  • comfortable working with night Shifts.
  • Work from office
  • Only immediate joiners
  • Graduation is not required

PERKS AND BENEFITS:

  • 5days working 2 week off / Rotational Night Shift
  • 2way transport
  • Performance based incentives/OTs
  • Full time

Work location: Hitech city NO AR CALLERS/HEALTHCARE EXPERIENCE/ NO FRESHERS/ NO DOMESTIC

CTC offered - 2.0lpa to 4.3 LPA (Decent hike)

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