Walk-in || Hiring For US Premium VOICE Process

Role & responsibilities

• Ensure timely and accurate service delivery at defined productivity levels
• Build client & domain knowledge to be able to deliver a resolution on the first conversation
• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
• To strive to create a healthy and fun filled Environment in the team
• Display interpersonal skills in handling the day-to-day operations on the floor
• Adhere to Customer Service Attendance & Accountability policies
• Execute issue /query resolution and ensure proper documentation & follow-up
• Maintain Internal & Client level delivery quality on calls, chats & email conversations
• Identify, share and support operational improvements

Should be flexible to work in rotational shifts in 24*5 work environment

• Proficient in computer usage and Basic knowledge on MS Office
• Pro-active & Positive Attitude
• Ability to Work efficiently and effectively in a team
• Excellent Customer facing Skills and Ability to build Rapport
• Should have the ability to escalate issues with a view to bringing about a win-win resolution

Preferred candidate profile

• Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.)
• Full-time MBA, BE, B Tech graduates freshers are not eligible only minimum 6 months of relevant experience can apply.

US Shifts Evening/Night Shifts for 5 Days a week with 2 fixed offs

Perks and Benefits:

• Both sides Transport facility provided by the organization without any cost (current address must fall in a hiring zone)
• Health Insurance at nominal rates facilitated by the organization
• Regular Rewards and Recognition programmes
• Career mapping and growth
• Regular Learning & Development initiatives
• Further Education assistance programmes