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Walkin For Team Lead - Coimbatore

November 5, 2026

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Walkin For Team Lead - Coimbatore Company: Cognizant Job Location: Coimbatore, Tamil Nadu, India Employment Type: Full-time Experience Required: 5 - 7 years Roles and Responsibilities Manage a team of customer support agents to achieve operational excellence, focusing on attrition reduction and CSAT improvement. Oversee daily operations, ensuring efficient handling of customer queries through voice calls. Develop and implement strategies to improve team performance, productivity, and overall customer satisfaction. Collaborate with cross-functional teams to resolve complex issues and drive process improvements. Analyze data to identify trends and areas for growth, making recommendations for optimization. Desired Candidate Profile 5-7 years of experience in BPO/Call Centre environment with expertise in Customer Support Operations or similar role. Solid understanding of CSA (Customer Service Agent) processes and ability to lead by example. Excellent communication skills with the ability to handle high-pressure situations effectively. Proven track record of reducing attrition rates through effective leadership and employee engagement initiatives. Location - Coimbatore Work mode - Work from office Shifts - Rotational shifts with rotational offs Notice period - Immediate, 15 days, 30 days and 45 days ( Non negotiable) .

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