Weekend Customer Care Assistant- Flexible Hours

Job Title : Customer Service Associate

Department : Operations

Reporting To : Caf/ Store Manager

Location : IREO, Grand Mall,Sector-58,Gurgaon.

Job Summary

As a Customer Service Associate, you will be the face of our brand, responsible for creating positive experiences for every customer who walks through our doors. Youll assist with product inquiries, process purchases, resolve issues, and ensure customer satisfactionall while upholding our brand values and service standards.

Key Responsibilities

Greet and assist customers in a friendly and professional manner

Handle customer inquiries regarding products, pricing, and availability

Process transactions accurately using POS system

Manage returns, exchanges, and customer concerns efficiently

Maintain cleanliness and organization of the stores front-end area

Collaborate with kitchen and inventory teams to fulfill orders timely

Promote current offers and upsell relevant products

Follow food safety and hygiene standards

Collect and relay customer feedback for service improvement

Support in-store activities, events, and product launches when needed

Key Requirements

Prior experience in customer service, preferably in food retail or hospitality

Excellent communication and interpersonal skills

Energetic, approachable, and solution-oriented attitude

Basic knowledge of POS systems and cash handling

Ability to multitask in a fast-paced environment

Flexible to work on weekends, holidays, and in shifts

This job is provided by Shine.com