Hindi/English Speaking Customer Service Agent

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Performing inbound calls from wire transfer customers and agents.
Take 50-150 calls per day and process transactions totaling tens of thousands of dollars everyday.
Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
Participating in continuous training sessions and sharing best practices.
Show good oral and written skills for call escalation via call sheet completion or call escalation.
Share helpful tips and best practices with the team.
Take part in regular training to improve your skills.

Educational Qualification: Any Graduate.
Languages Required: Must speak English and Hindi, plus any regional language (Punjabi, Urdu, Bengali).
Language Proficiency: Good command of English (C1 or C2 level).
Experience: At least 6 months of customer service experience voice process.
Excellent communication in English.
Should be comfortable in night shifts and rotational week offs.
Working Model : 24*7 (work from Office)
Candidate should be comfortable with English, Hindi and 1 more regional language(Spoken)

Salary Range- For Voice 3.4 LPA - 4.75 LPA & Chat- 3.00 LPA - 3.43 LPA
Medicare Facility(free online consultation with Doc)
Free pick up and drop facility will be provided within 35 Kms.

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