[Hiring] Member Advocate @Blue Cross Blue Shield of Massachusetts

August 25, 2026

Role Description

As a Member Service Advocate, you will be at the heart of the consumer experience and a critical team member to support our mission.

Schedule:
- For the duration of training (approximately 10-12 weeks), your schedule will be 9am-5pm EST.
- After training, the schedule will shift to 10:30am-6:30pm EST.
Compensation:
- Starting at $20.51/hour ($40,000/year) during training.
- Upon successful completion of training, you will be eligible for a salary increase as outlined in our Member Service progression model.
- You will also be eligible for increases after completion of specified milestones as outlined in Member Service progression model.
- Annual raise/bonus based on performance.
What you’ll do:
- Hold one of the most important positions at Blue Cross Blue Shield of MA.
- Guide members to the answers they need and explain their medical and dental packages.
- Reinforce our unwavering commitment to excellent service.
- Work in a structured and supportive service center environment.
- Enrolled in a phased new hire training program to teach you about the health insurance industry.
- Spend the majority of each week taking calls with members, with specific time dedicated to learning and development.
- Supportive remote-working opportunities available.

Qualifications

Committed to answering members’ questions and solving their problems.
Empowered to provide members with peace of mind.
Curious and committed to learning and gathering information.
Effective communicators able to translate complicated concepts into simple terms.
Emotionally intelligent and able to empathize with members’ needs.
Proactive, solution-oriented decision makers.
Planners, multi-taskers, and expert problem solvers.
Analytical and critical thinkers.
Able to multitask and thrive in a fast-paced, high-pressure environment.

Requirements

High school diploma or equivalent required.
1+ years customer service experience with frequent communication (minimum 60% of time) with customers by phone, email, and/or in person.
Strong familiarity and comfort with technology, including Microsoft Office applications.
Local to Eastern Standard time zone.
Physical Requirements:
- Frequent speaking and being on the phone with members.
- Using a headset in an environment free from distractions.
- Long periods of sitting and working at a computer.

Benefits

Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits.
Paid holidays, vacation, personal, and wellness time.
Internal career pathing with individual mentorship, networking, and events.
Access to internal career growth opportunities.
Participation in Employee Resource Groups.