At ABB, we help industries run leaner and cleaner, and every person here makes that happen. You will be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to the Accounting & Reporting Manager (AP).
The Accounts Payable Customer Service Non-Voice Support role involves managing and resolving accounts payable inquiries through digital channels such as email and the ServiceNow tool. The position calls for strong written communication skills and close attention to detail so that issues are resolved accurately and on time.
The role contributes to the Finance Services business Accounts Payable division in Bangalore, India.
Your responsibilities
- Take part in initiatives and projects that continuously improve financial accounting and reporting processes within Accounts Payable.
- Process vendor payments with accurate tracking, and carry out accounts payable activities to ensure accurate and timely reporting.
- Perform analysis and reports as assigned, and take appropriate action where needed.
- Support compliance with internal control over financial reporting for accounts payable templates.
- Keep end-to-end knowledge of the payment team CARS process and be able to walk auditors through it.
- Work on payment reports by initiating payments in SAP using F110.
- Format Excel sheets and share reports with business users.
- Handle payment-related email queries, and work with business users on calls to resolve them.
- Take part in internal control testing and prepare the related documentation.
- Keep all relevant stakeholders informed of progress and issues to maximize customer satisfaction.
- Check invoices to confirm they meet fiscal and internal control requirements.
- Organize and coordinate tasks, projects or programs in support of a process or internal team.
- Live ABB's core values of safety and integrity, taking responsibility for your own actions while caring for colleagues and the business.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. ABB welcomes people from all backgrounds and experiences.
