Account Manager, FC, SMB, Hard Goods

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Job Description:

  • Own commercial performance and GMV growth across an assigned book of business
  • Act as a trusted advisor throughout a year-long seller engagement
  • Optimize listings for discoverability and conversion through titles, item specifics, pricing, imagery, and inventory depth
  • Lead structured monthly business reviews with every seller
  • Translate performance insights into growth strategies and execution plans
  • Use data and performance insights to prioritize high-impact actions
  • Communicate business initiative progress to internal and external partners
  • Provide multi-level performance reporting
  • Support sellers via email, phone, and virtual meetings
  • Address seller questions and provide insights
  • Collaborate with internal partners to onboard clients, solve challenges, and deliver a seamless seller experience
  • Stay current on eBay marketplace trends
  • Advocate for clients’ needs within the organization

Requirements:

  • 2–3+ years of experience in account management, client services, customer success, or a similar role
  • Demonstrated success delivering revenue growth in a commercially driven environment
  • Confident presenter able to lead structured performance conversations
  • Excellent communication and interpersonal skills with a consultative and strategic mindset
  • Proven ability to manage multiple accounts and projects in a fast-paced, performance-driven environment
  • Strong analytical and problem-solving skills
  • Passion for delivering measurable results
  • Tech-savvy and comfortable using CRM systems and productivity tools (e.g., Salesforce, GSuite, etc.)
  • Associate’s degree required
  • Bachelor’s degree preferred or equivalent relevant experience
  • Experience in eCommerce, marketplace platforms, or B2C sales is a plus
  • Remote roles are not eligible for U.S. visa sponsorship
  • Must be able to work in the United States/Utah location specified for this remote role

Benefits:

  • Target bonus
  • Restricted stock units (as applicable)
  • Medical benefits
  • Financial benefits
  • Other benefits
  • 401(k) eligibility
  • Paid time off (PTO)
  • Parental leave
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