Role Description
The Scheduling Coordinator is responsible for scheduling and coordinating appointments, maximizing clinician schedules, verifying insurance, and providing a positive patient experience. The coordinator:
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Answers incoming calls within appropriate timelines and meets productivity and quality standards set by the organization.
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Reviews provider schedules daily to ensure maximum capacity is met.
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Effectively communicates with clinical teams, nurses, and clinicians to relay information to the appropriate clinic as needed.
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Adheres to policies, procedures, and regulations to ensure compliance and patient safety.
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Participates in Compliance and other important training as a condition of employment.
This position is full time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedule during normal business hours of 8:00 am – 4:30 pm MST. It may be necessary to work occasional overtime given the business need.
We offer 4-6 weeks of paid training. The hours during training will be 8:00 am to 5:00 pm MST, Monday - Friday. Training will be conducted onsite and will go remote after.
Primary Responsibilities:
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Accurately schedules and coordinates patient appointments for assigned clinics.
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Works in a high call volume environment while meeting productivity and quality standards.
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Analyzes provider schedules to ensure maximum capacity is met.
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Obtains eligibility and benefit information in a timely manner, assigning FSC (Financial Class) benefits, and all other related activities (e.g., transfers, demographic data changes in EPIC).
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Registers patients in EPIC, including updating patient demographics, current insurance information, current primary care provider, emergency contacts, and all relevant fields.
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Uses appropriate text templates in the electronic health record, sends encounters using the electronic health record, and multitasks between business office systems and the electronic health record.
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Performs other duties as assigned.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and provide clear direction on what it takes to succeed in your role as well as development for other roles you may be interested in.
Qualifications
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High School Diploma / GED OR equivalent work experience
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Must be 18 years of age OR older
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1+ years of related customer service experience in a call center, medical office/healthcare facility, healthcare insurance carrier, OR scheduling field
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Experience with computer systems and Microsoft Office (Microsoft Word, Outlook, and Microsoft Excel)
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Knowledge of Medical Terminology
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Ability to work normal business hours from 8:00 am - 4:30 pm MST from Monday - Friday; may require occasional overtime
Requirements
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1+ years of healthcare experience to include scheduling experience and verification of eligibility and benefits
Telecommuting Requirements
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Must reside within a 50-mile radius of our office located at 303 Roma Avenue NW, 5th floor, Albuquerque, NM 87102
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Ability to keep all company sensitive documents secure (if applicable)
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Required to have a dedicated work area established that is separated from other living areas and provides information privacy
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Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Benefits
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Comprehensive benefits package
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Incentive and recognition programs
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Equity stock purchase
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401k contribution (all benefits are subject to eligibility requirements)
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Hourly pay for this role will range from $16 - $29 per hour based on full-time employment
