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The Four Seasons Resort Lānaʻi is looking for a Lānaʻi Experience Planner who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. The Lanaʻi Experience Planner (LEP) is based at the Los Angeles Sales Office and supports Four Seasons Resort Lanaʻi, Sensei Lanaʻi, and affiliated Lanaʻi entities by coordinating personalized pre-arrival and on-island guest experiences. Working closely with resort teams, this role ensures seamless trip planning, exceptional guest service, and memorable experiences while identifying opportunities to enhance guest engagement and drive incremental revenue.
Responsibilities
Manage guest inquiries across phone, email, and chat channels, providing personalized recommendations, building detailed itineraries, and maintaining accurate guest profiles to deliver exceptional service
Coordinate pre-arrival experiences by gathering guest preferences, travel details, and special requests, collaborating with internal teams to ensure seamless planning and execution
Partner with resort departments and external providers, including transportation partners, to coordinate travel arrangements, share accurate information, and ensure a smooth guest journey
Identify opportunities to enhance the guest experience through personalized recommendations and upselling of resort services, activities, and experiences while maintaining a guest-first approach
Maintain accurate guest records and complete administrative responsibilities, including confirmations, correspondence, reporting, and documentation to support operational excellence and service consistency
Requirements
Successful candidate must possess legal work authorization in United States
Holidays and weekends availability is required.
Ability to stand for extended periods, lift up to 30lbs, and push/pull as needed during shifts
Ability to travel to Lānaʻi as required for business needs
Experience in luxury hospitality, guest experience coordination, concierge services, or other high-touch service environments
Proven ability to create personalized itineraries, coordinate activities and special arrangements, and deliver seamless pre-arrival and on-island guest experiences
Benefits
Hourly Rate: \$27.42
100% Employer contributed Medical, Dental, and Vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self!
