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Embrace the Customer 1 st strategy to create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Responsibilities
Promote trust and respect among associates
Create an environment that allows customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
Communicate effectively both written and verbally, with customers and store personnel
Possess knowledge of the pharmaceutical products and supplies kept in the department to be competent making recommendations to patients and prescribers
Receive verbal RX orders and accurately reduce to writing in adherence with State and Federal laws and regulations
Interpret, fill/refill, label and bag prescription orders completely and accurately
Evaluate appropriateness of RX orders with consideration to patient safety, and legal requirements
Provide drug counseling with customers and prescribers
Be familiar with and third party billing and procedures, facilitate charge for customer
Maintain accurate records—including insurance—properly receive RX information from customer, properly and accurately deliver RX to customer, assist with over-the-counter medication recommendations
Make phone calls to prescribers and prescribers’ office staff
Demonstrate ability to accurately and efficiently utilize RX computer system
Maintain accurate inventory, reconciliation and research of controlled substances in compliance with the record keeping of the controlled substance account
Actively promote proper immunizations to patients and provide them safely and effectively.
Engage in all clinical activities for which they have received appropriate training
Delegate monitoring and ordering supplies; properly stock incoming orders
Compare and check incoming orders
Assist with supervision and delegation of responsibilities to associates
File prescription orders and records in accordance with state and federal regulations and procedures
Help resolve conflicts and problems with customers and personnel in the absence of department manager
Run, review and interpret reports
Oversee administrative needs in the department in the absence of the department manager
Notify management of customer or employee accidents
Report all pharmacy incidents or miss-fills to store management and Sedgwick within the proper timeframes as presented in the Corporate Accuracy Policy
Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
Requirements
Possess a current Pharmacist license in the state where employment is sought, with no stipulations or Board ordered restrictions
Graduate of a US School of Pharmacy or have passed a foreign equivalency exam
Successfully passed the NAPLEX exam
Ability to work at various locations
Ability to travel independently
Ability to stand for the entire shift and lift up to 25 lbs
Must be able to perform the essential functions of this position with or without reasonable accommodation
